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Terms and Conditions

Welcome to the Coneli Studio, Lda online store! It is a pleasure for us to have you with us.

Please read these Terms and Conditions carefully before ordering any products. When you order our products, you are accepting these Terms and Conditions.

Coneli Studio, Lda reserves the right to change these Terms and Conditions at any time, so please consult this page periodically.

When placing an order through this Website, and after accepting it, a commercial purchase and sale agreement will be executed at a distance and outside the commercial establishment, between the consumer and Coneli Studio, Lda, according to the Decree of Law no. 24/2014, of 14 February.

Coneli is a European-wide registered trademark. All rights reserved.


Comercial politics

  • Coneli Studio, Lda has products for sale at These e-commerce services are available exclusively to end users.
  • Consumer is understood as the user who buys out of his business or profession. If you are not a consumer, please do not shop at
  • The Consumer shall provide the Seller with an e-mail address, and the data relating to another form of contact, that is correct and complete. You also agree that the Seller may contact you using such data if necessary.


How to Order

  • Browse the pages of the Coneli Studio Lda online store and find the product(s) you wish to purchase.
  • Add your products to the Shopping Cart by clicking the Add to Cart button.
  • Once you understand that you have already chosen all the products you want to purchase, please complete the purchase by clicking Finish.
  • Then fill in your personal information in a form and select the payment method. Take special care when writing the address.
  • Review your order.
  • Proceed with payment, confirming the order.
  • When you select the Exit button, at the end of the purchase process, your order is confirmed.
  • Once you complete your order, you will receive an email confirming your order and the details of the products you are buying.

We reserve the right not to accept your order, or cancel it even after automatic confirmation of the order.

By sending the order form you are accepting the general conditions of purchase, as well as other conditions existing in, through links, including the conditions and general terms of use.

If the products presented are no longer available at the exact moment of the completion of the purchase, the seller undertakes to advise the consumer within a maximum of 15 days, and return the payment.


Right not to accept the order or cancel the purchase

Coneli Studio, Lda reserves the right not to accept the order or to cancel the purchase, if it finds that the proper conditions do not exist to carry it out.

Such as:

  • If the product is no longer available (we will refund your money);
  • If the billing information is not correct;
  • If the order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
  • If the transfer for payment of the order has not been received within a period of 5 days after acceptance of your order;
  • If we consider that you are under 16 years old;
  • If we consider that you are a reseller;
  • If there is any type of error in the price quotation;
  • If delivery is not possible to the address provided.

All orders submitted by the user are subject to acceptance by Coneli Studio, Lda


Warranty and Product Price Indication

Payment methods:
Credit card, Paypal and Mbway.


Order security and data protection:

Coneli Studio, Lda respects the privacy of users accessing and using this website.

It uses more robust security technology among the available encryption platforms, so your payment information will be encrypted from the moment you enter it, and will not be stored on a public server. Despite this, the security of information and payments transmitted over the Internet or via email can not be guaranteed.


Property reservation:

All Products remain the property of Coneli Studio, Lda until the consumer has paid in full all amounts owed in respect of any contract, including the payment of costs associated with the delivery of the products. You may not sell, dispose of or charge any Product before transferring the entire ownership of the Product to you.


Products - quality and warranty:

Coneli Studio Lda sells exclusive, high quality, copyrighted products and is a registered trademark. 

The products offered for sale may not exactly match the actual bags with regard to the displayed image and colours, especially due to the internet browser and monitor used.

Coneli Studio, Lda shall not be liable for any damage resulting from improper handling of the products.


Damaged or defective products:

For us, the quality of all our products is of the utmost concern, so they are tested in real-world environments to make sure they are in perfect condition.


Website Content:

All content on this website is the property of Coneli Studio, Lda . While Coneli Studio, Lda works your site with the utmost care, information, text, graphics, movies, music, and/or other services may contain errors or be incomplete or inaccurate.

Coneli Studio, Lda is not responsible for any damages resulting from the use of the site, including damages caused by viruses or any inaccuracy or imperfection of the information.



Offers on the site are valid only for the time they are displayed on the site, unless communicated, information to the contrary, on the website.


Shipping and Returns

We use Batch Logistics, a local courier partner. 

The shipping prices vary depending on your market and will be automatically calculated and presented to you during the checkout.

Please note international shipments may be subject to cross-border inspections by customs authorities.
Any additional charge for reasons of customs clearance is the sole responsibility of the customer.

The prices of the products presented on the site are subject to change - Coneli Studio, Lda reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to the same purchase. The site is updated with the utmost attention, however, in the event of any error in prices, Coneli Studio, Lda does not undertake the offer and reserves the right to cancel your order.


Cancellation of the order before sending:
The customer can cancel the order, as long as it has not yet been sent.


Return policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return by e-mail at and send your order to the warehouse.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.


Return of offers

It is not possible for a person to return a product they received as a gift from someone else. In that case, you should contact the person who bought the gift so that they can return it.


Gift cards

Gift cards can be purchased on the Coneli Studio LDA website, worth €100,€200, €300, €500.

The cards have an expiration date of 12 months. They cannot be exchanged for cash or refunded.

Customer services:

For further information or clarification, please contact us at

Coneli Studio Lda  sells all the products in the Coneli bag collection and will be the entity responsible for the sale on the website of the articles of that brand, and all e-commerce services are only available to final consumers

Applicable law

The present general conditions and all emerging litigations that are related to these general conditions, including their validity, the use of the site or any purchase made must be governed by the Portuguese Law, according to the Decree of Law nº 24/2014, Of 14 February.


Online dispute resolution

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.



Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Centro de Informação de Consumo e Arbitragem do Porto

Plataforma Europeia de Resolução Litígios em Linha


Livro de Reclamações Online:


Coneli Studio LDA

Rua das Figueiras 87, 8200-614 Gui

Contribuinte: 297021281